Frequently Asked Questions
Everything you need to know about your MINA BAIE purchase.
How do I care for my MINA BAIE bag?
For vegan leather, wipe with a damp cloth and mild soap. For premium leather, we recommend using a leather conditioner every 3-6 months to maintain suppleness and prevent drying.
What is your return policy?
We accept returns on unused items in original packaging within 30 days of delivery. Please note that a restocking fee may apply, and final sale items are not eligible for return.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and order size.
Are your bags covered by a warranty?
Every MINA BAIE bag comes with a 1-year limited warranty covering manufacturing defects in materials and workmanship from the original date of purchase.
How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Standard shipping within the US usually takes 5-7 business days, while expedited options are available at checkout.
Can I change or cancel my order after it is placed?
Because we strive to ship orders as quickly as possible, we can only make changes or cancellations within 30 minutes of order placement. Please contact customer support immediately for assistance.